Your account

Delete your IssueTraq account

Use this page to request permanent deletion of your IssueTraq account and associated personal information.

For your protection, deletion requires account ownership verification. Never send your password to IssueTraq support.

Delete through IssueTraq

  1. Open IssueTraq on the web or in the mobile app and sign in.
  2. Open your profile and select Delete Account.
  3. Confirm your password and submit the deletion request.
  4. Sign out and do not sign in again during the six-hour grace period. Signing in during that period cancels the request.

Cannot access your account?

Email [email protected] from the address registered to your IssueTraq account. Use the subject IssueTraq account deletion request.

Support will verify account ownership before scheduling deletion. Do not include your password, group pass keys, access tokens, or other secrets.

What happens to your data?

  • Your profile and personal account information are permanently deleted or anonymised after the grace period.
  • Content needed to preserve a shared team's work history may remain under an anonymised Deleted User identity.
  • If you are the only active administrator of a group, you must promote another active administrator or delete that group before requesting deletion.
  • Information that must be retained for security, fraud prevention, or legal obligations is handled as described in the Privacy Policy.

Need help?

Contact [email protected] with questions about deletion or retained data.